Frequently Asked Questions

Do you offer free shipping?

Yes, we provide free insured shipping for Australia and New Zealand. For other countries you will find the shipping costs based on your location at the checkout.

How do I track my order?

We strive to process and ship orders promptly within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

What is your refund policy?

If you're not completely satisfied with your purchase, you can return it within 30 days. Please ensure the item is unused and in its original packaging. Read more information at our return policy page.

How long will it take to receive my order?

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page.

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Louise Sandals

Louise Sandals

Beautiful Louise sandals with block heel

Frequently Asked Questions

Country/region